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Terms & Conditions

Terms and Conditions

Last updated: 05.0.2026

Welcome to SoCreations Gifts & Decor ("we", "us", "our"). By accessing or purchasing from our website www.socreationsgiftsanddecor.com you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

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1. About Our Products

All products sold on this website are:

  • Fully designed and handmade by us or

  • Made using carefully selected blank items that are engraved, customized, or finished by us

Due to the handmade nature of our products, slight variations in color, grain, size, or finish are natural and are not considered defects.

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2. Custom & Personalized Items

Many of our products are made to order or personalized.

  • Please double‑check all custom details (names, dates, spelling, design choices) before submitting your order.

  • We are not responsible for errors provided by the customer.

  • Custom or personalized items cannot be returned or refunded, unless they arrive damaged or defective.

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3. Orders & Payment

  • All prices are listed in [currency] and are subject to change without notice.

  • Payment must be completed in full at the time of purchase.

  • We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product descriptions.

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4. Processing & Production Time

  • Processing times vary depending on the product and level of customization and are listed on individual product pages.

  • Processing time does not include shipping time.

  • Delays may occur during busy periods or due to circumstances beyond our control.

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5. Shipping

  • Shipping costs and estimated delivery times are shown at checkout.

  • Once an order has been shipped, we are not responsible for delays caused by postal carriers or customs.

  • We are not responsible for lost or stolen packages once marked as delivered.

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6. Returns, Exchanges & Refunds

  • Non‑custom items may be returned within [X] days of delivery, provided they are unused and in original condition.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • Refunds are issued after the returned item is received and inspected.

  • Custom or personalized items are final sale, except in cases of damage or manufacturing defects.

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7. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within [X] days of delivery

  • Provide clear photos of the damage and packaging We will offer a replacement or refund at our discretion.

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8. Intellectual Property

All designs, text, images, product concepts, and content on this website are the intellectual property of SoCreations Gifts & Decor.

  • Our designs may not be copied, reproduced, resold, or used commercially without written permission.

  • Purchasing a product does not grant ownership of the design or artwork.

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9. Product Care & Use

  • Wooden products require proper care and handling.

  • Avoid prolonged exposure to moisture, direct sunlight, or extreme temperatures.

  • Clean gently with a dry or slightly damp cloth; do not soak or place in a dishwasher.

  • Natural aging, patina, and slight changes over time are normal and part of the character of wood.

  • We are not responsible for damage caused by misuse, improper care, or environmental exposure.

  • Decorative items are not toys and should be kept away from children unless explicitly stated otherwise.

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10. Digital Proofs & Design Approval

For custom or personalized orders, we may provide a digital proof before production.

  • Proofs are for layout, spelling, and design confirmation only.

  • Colors, wood grain, and engraving depth may vary slightly from the digital proof due to the natural characteristics of wood.

  • Production will not begin until approval is received, where applicable.

  • Failure to respond to proof requests within a reasonable time may result in delays.

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11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our liability is limited to the purchase price of the product.

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12. Privacy

Your personal information is handled according to our Privacy Policy. We only collect information necessary to fulfill orders and communicate with customers.

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13. Governing Law

These Terms and Conditions are governed by the laws of Ireland, without regard to conflict of law principles.

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14. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon posting to the website.

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15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: socreationsgiftsanddecor@gmail.com

By using this website or placing an order, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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